FAQs

How is sageberri.com different from other eCommerce sites?

Here are 5 good reasons why you will be happy you shop with us:

1) Customer Satisfaction Is Our Number One Priority 

2) Shop With Confidence

3) Secure Payment

4) Worldwide Shipping From 2024 Onwards

5) 14 Day Money Back Guarantee ( please see our Returns Policy )

 

How can I get help with my order?

You can reach us directly by emailing Zoe at support@sageberri.com 

How long does it take for my order to reach me?

Deliveries take 3 - 5 working days for USA customers.

Deliveries take 5 - 12 working days for UK customers.

Deliveries take 12 - 30 working days for some of our Overseas customers

How can I follow my order?

Your Order Number will be emailed to you and you can use it to check order status at any time 24/7 

Where do we ship to?

We usually ship to 195 countries around the world, including the USA and Canada but at the moment the only country we ship to is the UK, USA and Canada

How do we ensure that the quality of our products is top notch?

We partner with a world - class Leaping Bunny approved manufacturer to bring you a  range of Organic, Cruelty Free skincare and beauty products you can trust and enjoy using.

Natural Products 

We are committed to being transparent and honest about the ingredients we use. Our cosmetics are made with 90% or more natural ingredients, and our skincare products are made with a 75% natural composition.

This is because there are three ingredients in our products that are not derived from natural sources but are commonly used to create the creamy texture of the products

Although our products aren't entirely natural, we always ensure their safety and efficacy. Here's a little more information about the not-entirely-natural ingredients mentioned.


Disodium EDTA and Tetrasodium EDTA

Both these ingredients are used as chelating agents in our skincare products. This means they bind with metals that can be present in water and other ingredients, thereby preventing them from spoiling the product or causing any harmful effects on your skin.

They also enhance the foaming and cleaning capabilities of our products. It's important to note that these ingredients have been deemed safe for use in cosmetics by authoritative bodies like the Cosmetic Ingredient Review (CIR) Expert Panel.

Phenoxyethanol

This ingredient serves as a preservative in our skincare line. It helps to prevent the growth of bacteria and extend the shelf-life of our products, ensuring you receive fresh, effective skincare every time you purchase.

Phenoxyethanol is one of the few preservatives that is gentle yet effective and has been declared safe for use in cosmetics up to a concentration of 1% by the European Union and other regulatory authorities.

Triethanolamine

This ingredient primarily serves as a pH adjuster in our products. It helps to maintain a product's pH level to ensure its stability and improve its performance on your skin.

Triethanolamine also acts as an emulsifier, helping water-soluble and oil-soluble ingredients blend together.

The CIR Expert Panel has affirmed the safety of this ingredient in cosmetics when used in low concentrations.

Propylene Glycol

This ingredient acts as a humectant in our skincare products, helping to retain moisture in the skin by reducing the evaporation of water. It contributes to our product's ability to keep your skin hydrated and supple.

The Food and Drug Administration (FDA) has classified propylene glycol as generally safe for use in food, which demonstrates its safety profile.


Remember, the "natural" label doesn't always mean better or safer. We choose ingredients based on their performance and safety records, rather than their source. All the ingredients we use are thoroughly tested and confirmed as safe for topical use by respected scientific panels and regulatory bodies.

11 Reasons Why You Will Love Our Products

  • Gluten-Free Options
  • Sustainable Shipping And Development
  • For All Skin Types
  • Cruelty–Free - Not Tested On Animals
  • Made In Canada - Shipped From Canada
  • Human Reviewed Quality Control
  • Natural Formulas - No Artificial Colors
  • Made With Vitamin E For Softer Skin
  • Made To Order In Small Batches
  • Talc - Free Product Options
  • Vegan Options

What method of payments are accepted?

We accept all major credit cards, as well as PayPal.

Are payments secure?

We maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding our Customers that is stored in our servers from unauthorized access, accidental loss or modification. Shopify cannot, however, guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes.

Taxes and customs fees

Customers may have to pay taxes and customs fees for their products and they are different for every product.