FAQs

How is sageberri.com different from other e-commerce sites?

Here are five good reasons why you will be happy you shop with us:

1) Customer Satisfaction Is Our Number One Priority 

2) Shop With Confidence

3) Secure Payment

4) 100% 30 Day Refund Policy

How can I get help with my order?

You can reach us directly by emailing Zoe at support@sageberri.com 

How long does it take for my order to reach me?

Please see Shipping Information.

How can I follow my order?

Your Order Number will be emailed to you, and you can use it to check order status at any time, 24/7 

Where do we ship to?

We currently ship only to countries in the European Union, the United Kingdom, and the United States.**(Please see our Shipping Policy regarding US tariffs)

It is essential to note that the cosmetics industry is regulated by various organizations, including the FDA in the United States, the CPNP in the European Union, and ECOCERT, among others.

These regulations influence where we can ship our products.

How do we ensure that the quality of our products is top-notch?

Only the finest ingredients are used in our beauty products, which are expertly crafted from organic and natural ingredients for the best results.

They are proudly certified by ECOCERT Greenlife to meet the rigorous international COSMOS standards.

What methods of payment are accepted?

We accept all major credit cards, as well as PayPal.

Are payments secure?

We maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding our Customers that is stored in our servers from unauthorized access, accidental loss or modification.

Shopify cannot, however, guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes.

Taxes and customs fees

Customers may have to pay taxes and customs fees for their products and they are different for every product.