Shipping Infomation

 

We provide eco-friendly shipping for our skincare products. One effective eco-friendly shipping method is to use recyclable boxes. This helps minimize waste and ultimately contributes to preserving our planet. Furthermore, every purchase made with Shop Pay helps to offset carbon emissions from our atmosphere.

This is a great way to offset your carbon footprint and do your part to help the environment.

 

It is important to note that the cosmetics industry is regulated by various organizations, such as the FDA in the United States, CPNP in the European Union, and ECOCERT, among others.

These regulations influence where we can ship our products.

In addition the USA and the United Kingdom, we ship to 22 countries in the European Union, 



Please do not worry if the products that you have ordered do not show up immediately. And yes, we do provide a tracking number.
 

Receiving Your Tracking Information
Once your order has been processed and shipped, we will send you a shipping confirmation email. This email will include your tracking number, indicating that your order is on its way.

      

  1. Check Your Email: Look for the shipping confirmation email in your inbox.

  2. Find the Tracking Number: Locate the tracking number within the email.

  3. Track Online: Use the tracking number on the carrier’s website to monitor the delivery status of your order.

 

If you have not received your tracking number or if it’s not functioning correctly, please contact our customer service at support@sageberri.com for assistance.

How can I return an item?

We refer you to our Returns Policy If you need further assistance, please send us an email at support@sageberri.com

How long will it take for you to reply to my message?

We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays.